Wholesale Dealer Terms and Conditions

How to order at Wholesale Discounts

To order from this website and get dealer discounts, please log in to your account before adding items to your cart. You must contact us to set up your wholesale account before ordering. If you place an order on this web site without logging in, you may be billed full price for the items you order.

Requirements for Becoming an Altar+Home Dealer or Reseller

You can become a dealer for Altar+Home if you purchase our products primarily for resale to consumers rather than for your own use. We reserve the right to establish conditions that bona fide dealers must meet and to refuse dealer discounts to those customers that fail to meet them. In general, you must:

• Be a store open to the public with regular customer hours, a catalog mailer with a published catalog, or an internet marketer with an web site offering products for sale to customers from your own inventory.
• Have a ship-to address that UPS recognizes as commercial rather than residential.
• Comply with the Dealer Terms & Conditions described below.
• Sales Tax Exemption: If you are located in Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nebraska, New Jersey, North Carolina, Ohio, Pennsylvania, Virginia, or Wisconsin, you must also provide the documentation required by your state to claim resale exemption. This is usually a document completed for each vendor from whom you make purchases for resale which requires a signature and a date. A resale or sales tax license is usually not sufficient, though the information on it is required to complete the correct forms. We will let you know what is required when we set up your account.

Discounts to Dealers

• We offer 30-40% discounts off of the suggested retail prices of our products to established dealers. Not all items are available to dealers.
• When you are logged in with a wholesale account, the product pages on our web site indicate dealer pricing.
• Dealer discounts are off our suggested retail price. You are free to set retail prices as you wish.

Price and availability change policy

• Our discounts and prices are subject to change without notice. Products may be discontinued without notice.

Placing Orders

Use this web site or our toll free fax line (888) 556-8262 for the fastest and most accurate service. Fax your order any time, or call our Customer service number (800) 889-0105 between 7:00 AM and 3:00 PM Central time, Monday through Friday.

The civic holidays and Catholic holy days on which Altar+Home is closed for business are:

• Good Friday
• Memorial Day
• US Independence Day (or the nearest Monday or Friday if it falls on a Saturday or Sunday)
• Thanksgiving Day
• Christmas Eve through New Year's Day

Claims and Returns

Claims should be made within 10 days of receipt. If it is our error or damaged goods, we will correct the problem promptly.

Payment Terms for New Wholesale Accounts

Prepayment is required for your first order. We accept credit cards, money orders and checks. Make checks out to Altar + Home.

If paying by credit card, we accept Visa®, MasterCard®, American Express® or Discover®.
When sending a credit card order by mail or fax, be sure to include the card number and expiration date and sign your name. For security reasons, please do not email credit card numbers.

Payment Terms for Established Dealers

Standard terms are Net 30. Payment must be received within 30 days after the invoice date unless you have received prior approval for extended terms with us or taken advantage of a special marketing offer.

If your account is 90 or more days overdue, it will be placed on hold and no further orders will be accepted until the account is current.

Minimums and Packing

There is no minimum order quantity (except that our cards are sold in packages of 4, 5, or 10, depending on the price point).

Cards intended for display in store fixtures are shipped in polywrap. Pocket liners are available upon request. Card assortments intended for sale as a unit are packaged in trays, shrink-wrapped and labeled.

UPC barcoding is printed on each item labeled for individual sale. Data files of UPC codes are available upon request. Please email sales@altarandhome.org to request this.

Freight Allowances

We provide free freight in the USA for orders of $800 or more.

On all other orders we will bill you for the actual shipping cost.

You may also give us your UPS account number for Collect or Bill Receiver billing of shipping charges.

Return Policy

If your shelves have shopworn or slow-moving greeting cards, notes, prayer cards, or holy cards, we will take them back under these terms:

• We will credit your account with 50% of the current wholesale (discounted) value upon receipt.
• The credit will be applied to future orders. It cannot be refunded.
• You bear the cost of return transportation.
• These product categories are not included: Christmas cards, calendars, Valentine, St. Patrick's Day, Mother's Day, Father's Day and Easter cards, crucifixes, sculptures, icons, icon prints, and icon matted prints.

If you are not clear about any detail of this policy, call for clarification before returning products to us.

Outside the USA

We are happy to accept orders from outside the USA subject to these conditions:

• Order must be paid in US dollars via a check from a US bank, international money order, or one of the above credit cards. You may also try bill.com.
• You will be charged for the actual cost of shipping.
• You must be able to communicate in English.
• You may incur tax or duty charges in your country over which we have no control.
• UK and EU Customers please see below.

UK Wholesale Sales Policy

Due to UK regulations after the UK’s exit from the EU as of January 1, 2021, Altar+Home will only accept orders shipping into the UK (Great Britain, including England, Scotland, and Wales; and Northern Ireland) under the following conditions:

If the total value of the merchandise is less than or equal to ₤135, or about $180.00 US (currency conversion subject to change):

1. The customer must be a UK VAT-registered business.
2. The customer must provide us with their VAT registration number.
3. The customer will be responsible for paying VAT charges.

• See https://www.gov.uk/government/collections/exchange-rates-for-customs-and-vat for the current official exchange rate
• We must confirm the VAT registration number
• The invoice will be notated with "Reverse charge: customer to account for VAT to HMRC"
• The business customer will then be responsible for accounting for any VAT due on their VAT Return

If the total value of the merchandise is greater than ₤135, or about $180.00 US:

• Normal VAT and customs rules will apply on importation of the goods into Great Britain from outside the UK or into Northern Ireland from outside the UK and EU.
• Refer to https://www.gov.uk/guidance/vat-imports-acquisitions-and-purchases-from-abroad for information on how to declare imports and pay the VAT import duty.
• Most businesses get someone to deal with customs and transport their goods.
• It is the customer’s responsibility to tell HMRC about goods that they bring into the UK, and pay any VAT and duty that is due. If they are VAT-registered, they may also be able to defer, suspend, reduce or obtain relief from import VAT.

European Union (EU) Wholesale Sales Policy

Due to EU regulations as of July 1, 2021, effective June 15, 2021 Altar+Home will only accept orders shipping into the EU (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden) under the following conditions:

1. The total value of the merchandise must be above €150, or approximately $170 US (conversion subject to change).
2. Import VAT and applicable customs duties (which will not appear on this site or on your invoice from us) will be due upon entry into the EU. Because VAT is not collected at checkout, shipments will be held at customs until the customer pays the VAT, along with any customs duty due.

Our Guarantee

If your are not satisfied with your order for any reason, we will accept the return of merchandise for refund or exchange within 10 days of shipment. Just call our customer service number (800) 889-0105 during office hours as above or send a fax or e-mail message explaining the problem.